Implementation of the Citizen Complaint Chatbot
This program, in collaboration with GIZ, is designed to enhance the engagement between citizens and the institutions responsible for overseeing and ensuring accountability in anticorruption matters. Its primary objective is to develop and implement a chatbot on the websites of four Supreme Audit Institutions in Latin America, serving as a pilot initiative for the project. Through Artificial Intelligence technologies, this system will offer automated and pertinent responses, assisting users in crafting effective complaints that align with the legal stipulations of their respective countries. While the chatbot is not intended for processing complaints directly, it aims to educate citizens about the appropriate methods, locations, and procedures for submitting a complaint to the Supreme Audit Institution.